Smartsheet Resource Tracking - Digital Network Savvy

Smartsheet Review 2025 – Customer Support with Pros and Cons

OVERALL RATINGS

4.6/5
4.4
Smartsheet serves as an all-inclusive project management solution, facilitating collaboration, workflow integration, and project progress monitoring.

Best use cases?

Price

Starting at $7 per month

Our Verdict

Smartsheet empowers you to seamlessly plan, track, and report on projects, while boosting productivity and streamlining operations. Achieve your goals with ease and precision.

Smartsheet Overview

Smartsheet is a groundbreaking project management software that thrives on simplicity and versatility. It revolutionizes project management, enabling seamless operations, innovation, and collaborative excellence in enterprise settings.

Smartsheet transcends platform boundaries, catering to users on Microsoft Windows, Mac, and Linux OS. While it may appear Excel-like, it’s the preferred choice of elite enterprises, earning the trust of over 75% of the Fortune 500 and an impressive 90% of the Fortune 100.

What truly sets Smartsheet apart is its unparalleled customization capabilities. You can have your way with workflows and automations down to the smallest detail, even to individual cells on your spreadsheets. Smartsheet opens the door to limitless possibilities, ensuring your project management reaches new heights. 

Let’s dive into Smartsheet remarkable features and what makes it a game-changer for project managers.

SmartSheet Feature Images

Is Smartsheet the Right Choice for Your Business?

Smartsheet is a viable option for firms that demand comprehensive project management and collaborative features. Its user-friendly interface and cloud-based accessibility make it an appealing choice for teams wishing to streamline operations, improve communication, and successfully manage projects.

Smartsheet features configurable spreadsheet templates, interactive tools, and reporting dashboards can be extremely beneficial to firms looking for a full project management solution.

Businesses that rely significantly on complicated Excel formulas, on the other hand, may find the transfer to Smartsheet difficult because the formulas differ across the two platforms. It’s critical to evaluate your team’s present skill set as well as the Smartsheet learning curve.

Smartsheet Pros and Cons

Smartsheet Tiered Plans and Pricing

Once you move beyond the basic option, Smartsheet’s costs increase significantly, particularly when it functions like a typical spreadsheet in many instances. Is it a worthwhile investment? We don’t believe so.

DescriptionFreeProBusinessEnterprise
Pricing$0$7 per user, per month, billed annually$25 per user, per month, billed annuallyPrice on request
Number of Users11 to 10Minimum 3 usersCustomizable
Number of Sheets2UnlimitedUnlimitedUnlimited
Available ViewsGrid, Gantt, calendar and card viewsGrid, Gantt, calendar and card viewsGrid, Gantt, calendar and card viewsGrid, Gantt, calendar and card views
DashboardsUnlimitedUnlimitedUnlimitedUnlimited
Sheets per Report11UnlimitedUnlimited
Widgets per Dashboard1010UnlimitedUnlimited
Activity LogNot availableNot availableAvailableAvailable
Editors210UnlimitedUnlimited
File/attachment storage500MB20 GB1 TBUnlimited
Maximum attachment size30MB30 MB250 MB250 MB
Automations100 per month250 per monthUnlimitedUnlimited
Access sheet URL without loggingNot availableNot availableAvailableAvailable
IntegrationsMicrosoft 365, Google Workspace, Slack, Box and DropboxMicrosoft 365, Microsoft Teams, Google Workspace, Slack, Box and DropboxEverything in Pro plus Brandfolder, Adobe Creative Cloud, Tableau and PowerBIEverything in Business plus DocuSign
Other Smartsheet toolsNoneNoneBrandfolderBrandfolder and WorkApps
Support & servicesOnline web support, communityOnline support, community forum and learning centerOnline support, community forum and learning centerOnline support, community forum, learning center and standard support
While the individual tier is affordable, as your requirements surpass its capabilities, the price escalates to a substantial $25 per month per user. This cost may seem high, especially when you’re essentially paying for a slightly advanced spreadsheet tool. Furthermore, the Enterprise and Premier tiers are likely to be even more expensive.

Smartsheet Core Feature Ratings

Resource Tracking

4.5/5

Smartsheet easily monitor and manage all your project assets, ensuring they are utilized efficiently and effectively. From personnel to materials, the resource tracking feature provides the tools you need to maintain a clear overview of your project’s key components, making project management a seamless and productive experience.

 

Customizable Templates

4.5/5

Smartsheet offers an extensive range of customizable templates, catering to various project categories like clients, finance, HR, marketing, product development, and IT. Each category includes multiple use case templates, such as project budgets, Agile projects with Gantt charts, project tracking, and Lean Six Sigma, ensuring versatility.

 

Time Tracking

4.5/5

Smartsheet offers comprehensive time tracking functionality, allowing users to record and monitor the time spent on tasks and projects. This feature aids in project management, efficiency assessment, and accurate reporting. Users can easily track work hours, making it a valuable tool for time management and productivity optimization.

Kanban Board

4.5/5

Smartsheet offers a versatile Kanban board-style view known as Card View, in addition to its default Grid View. Users can seamlessly switch between these views, enabling both existing sheet viewing and the creation of new sheets from scratch. Existing sheets in Grid View can be filtered using various column names. With Card View, setting up your Kanban board is straightforward, allowing the addition of new tasks as cards with essential details like start and end dates, assignees, and priority, enhancing task organization and management.

Billing and Invoicing

4.5/5

While Smartsheet lacks a native billing and invoicing feature, it offers seamless integration with various third-party invoicing tools including QuickBooks, Xero, and Invoice2go. These integrations empower users to efficiently create invoices and manage billing processes, providing flexibility and compatibility with established invoicing systems.

Customer Support

4.5/5

Smartsheet excels in its support services, offering users a convenient and accessible resource right within the program. Users can access various types of training, certifications, and support request portals without the need to navigate to the vendor’s website. The platform’s support features provide a user-friendly experience, with clear and readily available assistance and training options. Users can easily find the help they need, making it a standout feature of Smartsheet.

OVERALL RATINGS

4.4/5
4.4
Smartsheet provides an extensive level of control over workflows and automations,  even down to the individual cells within each spreadsheet.

My Verdict on Smartsheet: Do I Recommend It?

Smartsheet is a robust solution for businesses seeking comprehensive project management and operational control. With powerful features that cover every aspect of your operations, it’s a go-to choice for those managing multiple workflows and complex projects. However, be prepared for a learning curve as you unlock its full potential.For small businesses seeking simplicity, Smartsheet may be overkill. But if you crave total control and are willing to invest time in mastering the tool, the rewards are substantial.Explore the immense potential and flexibility of Smartsheet, a highly customizable platform. While it may lack real-time time tracking and invoicing, you can extend its capabilities with additional tools available with the Business plan.Ready to harness the power of Smartsheet? Unlock your business’s full potential today. Get Started with Smartsheet Now

Smartsheet Alternatives

4.4/5
4/5
4/5

Smartsheet Frequently Asked Questions (FAQs)

What makes Smartsheet better than Excel?

Smartsheet offers distinct advantages over Excel in the context of project management and collaboration. Smartsheet is designed specifically for collaborative work, providing real-time collaboration, automated workflows, and task dependencies. It also offers predefined templates for various project needs. While Excel is primarily a spreadsheet tool, Smartsheet combines spreadsheet-like capabilities with project management features, making it a more versatile and efficient choice for businesses seeking to manage complex projects and tasks collaboratively.

What big companies use Smartsheet?

Smartsheet is adopted by a range of prominent companies, including Cisco, Hilton, Netflix, Adobe, Salesforce, and many more. Its versatility and scalability make it appealing to enterprises across different sectors for efficient project management and collaboration.

What is Smartsheet best used for?

Smartsheet is best used for project management and collaboration across various industries. It excels in tasks such as project planning, resource management, task tracking, and team collaboration. It’s especially valuable for businesses and teams that require a versatile, cloud-based platform to streamline project workflows and enhance communication.

Theophilus Okah
Theophilus Okah

Theophilus Okah is the CEO of Digital Network Savvy, he is a skilled digital marketing specialist in content marketing, PPC, Facebook and Google Ads. With expertise in website development and blockchain, he crafts engaging campaigns and innovative digital solutions. His strategic, tech-driven approach empowers businesses to maximize their online potential through data and creativity.

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