Scoro Customer Support Review with Pros and Cons - Digital Network Savvy

Scoro Review 2024 – Customer Support with Pros and Cons

OVERALL RATINGS

4.4/5
4.4

Scoro is an all-in-one business management software. Businesses use Scoro to streamline workflows, manage projects, and boost productivity.

Best use cases?

Price

Starting at $26 per month

Our Verdict

Scoro offers comprehensive business management solutions, aiding in project management, CRM, billing, and more. Its features streamline operations, enhancing overall efficiency and productivity.

Scoro Overview

In today’s world of business tools and project management software, Scoro boasts to be one of the best expense management tools. Scoro is good at helping big businesses to manage their projects and financial data. It also helps in establishing communication links between businesses and customers with a more streamlined set of tools.

Big companies like MediaCom and GrantThornton like using Scoro to manage their finance and projects. They say it’s really smart and can help them know if their business is making money and if their team is working well.

So, is Scoro the right tool for you? It’s like a big superhero – really powerful, but you need to know how to use its superpowers! In this review, you will find everything you need to know about Scoro!

Scoro Feature Images

Is Scoro the Right Choice for Your Business?

Scoro might be a robust project management tool but is it suitable for everyone? If you’re working on a small project, Scoro could feel like having too many toys and not knowing which one to pick. Also, if your team likes talking a lot, you might want to use ClickUp, Jira, or Basecamp as Scoro may not suit your communication needs.

So, if you’re looking for a project managment tool that is multi lingual. Then Scoro might be the right choice for you. Scoro is a choice business tool that can solve langauage barier issues in project management softwares. Scoro can talk in, English, Estonian, French, German, Latvian, Lithuanian, and Spanish! But here’s the thing, Scoro isn’t free to use. You can try it for 14 days without paying to see if you like it. 

Scoro Pros and Cons

Scoro Tiered Plans and Pricing

Scoro has different levels of payment plans with various sets of tools, from basic to advanced. All these plans need at least five users.

Essential Plan: This plan costs $26 for each user every month. It gives you tools for projects and schedules, lists and boards for tasks, keeping contacts, making price estimates, invoices, a dashboard, and reports that show both quick summaries and more detailed information.

Standard Plan: This plan costs $37 for each user per month. It has everything in the Basic plan, and you also get a Gantt chart, connections between tasks, different project parts, important project points, tracking time, templates, orders for buying things, expenses, tasks that repeat, things that work automatically, and detailed money reports.

Pro Plan: This plan costs $63 for every user per month. It comes with everything in the Middle plan, and you also get more advanced tools like a planner, a sheet for tracking time, locking time so it can’t be changed, tracking billable time that you can charge money for, a way to see how sales are going, reminders, and even more reports.

Ultimate Plan: For this plan, you need to talk to Scoro about the cost. This plan has everything they offer, including tools for big companies like a special way for people to sign in, making your own categories for information, plans for money, predictions about the future, a place where customers can go online, and reports about what you get from suppliers. They have extra services to help you get started, but these cost more, beginning at $1,699 for six weeks. 

 

Scoro Core Feature Ratings

Ease of Use

4.5/5

Scoro is really easy to use. Setting it up is really easy, and you’ll be ready to use it quickly. When you log in, you might not see the same smooth and polished look as on monday.com (you can read our review of monday.com), but you’ll definitely like how well Scoro works. The information and materials they provide to help you learn are also really great. 

Project and Time Management

4.5/5

Scoro offers tools for managing projects, including a special chart called a Gantt chart. This chart helps keep track of progress, tasks, things that depend on other things, and important times. It gathers all the information about the project and how it’s going into one place, so people can see how changes affect their plan. People using the software can also see detailed reports about the work. These reports show what was planned to be done and what was actually finished, how much time was used, how much money was earned, and how much money was spent.

Sales and CRM

4.5/5

Scoro has a special place for selling things and tools to manage relationships with customers. These tools give users a complete picture of the customer. They can see all the information about the customer, like their contact details and a history of communication. They can also see any projects, files, price estimates, and invoices that are connected to that customer.

Reporting and Dashboard

4.5/5

Scoro finance management tools help users watch over things they buy, orders they make, and how much they spend. Users can compare budget scenarios and manage finances in multiple currencies. They can also automate billing, use partial invoicing, track performance and KPIs, and create high-level reports with a single click.

Security and Privacy

4.5/5

Scoro is clear about its security measures and privacy rules. They use servers from Amazon Web Services in several cities and are certified by ISO 27001. They keep passwords safe with strong encryption. They also have extra protections like SSL, a way to sign in once for multiple things, and a double-check for signing in.

Scoro follow rules like GDPR and CCPA, which offer some protection, especially if you’re in the EU or California. While they’re great with security, they’re not as good when it comes to keeping your info private from outside companies.

Customer Support

4.5/5

Scoro’s customer support feature ensures you’re never alone on your journey. They provide friendly assistance through various channels like email, chat, and phone. Their responsive support team is ready to guide you whenever you face questions or challenges. Whether you’re a new user trying to set things up or an existing user looking for help, Scoro’s customer support is there to provide solutions and help you make the most out of the platform.

OVERALL RATINGS

4.4/5
4.4
Scoro helps businesses manage projects, customers, and money. It makes work easier and helps things run better and faster.

My Verdict on Scoro: Do I Recommend It?

In conclusion, Scoro shines as an impressive project management solution. It successfully marries powerful features with a functional interface that leans more towards financial control, without neglecting task management. This duality is its strength, catering to both needs effectively. Its user-friendly workflow tools complement the robust financial features, ensuring a seamless experience.

The integration of reporting, task management, financial tools, and CRM creates a harmonious and enjoyable platform. However, its higher cost and plan progression might raise some concerns. Despite this, for managers seeking a comprehensive all-in-one solution, Scoro remains a solid choice.

While my analysis is based on the provided data, I encourage you to explore Scoro firsthand through the 14-day trial. Let your experience guide your decision, and please share your thoughts in the comments.

Scoro Alternatives

4/5
4/5
4.5/5

Scoro Frequently Asked Questions (FAQs)

What distinguishes Scoro from other project management tools?

Scoro stands out by seamlessly blending potent project management with robust financial features. While its functional interface leans towards finance, it maintains proficiency in both realms. This unique combination empowers users to manage tasks and finances effectively in a single platform.

Can Scoro accommodate various business sizes and needs?

Absolutely. Scoro caters to diverse businesses by offering a range of features and customization options. It’s versatile enough to adapt to your specific workflows, making it suitable for startups, small businesses, and larger enterprises seeking unified project and financial management.

How does Scoro ensure data security and privacy?

Scoro takes data security seriously. It employs Amazon Web Services servers, follows ISO 27001 standards, and secures passwords with strong encryption. While Scoro’s privacy policy involves sharing information with third parties for service enhancement, it aligns with GDPR and CCPA guidelines, providing a level of protection for users’ data.

Theophilus Okah
Theophilus Okah

Theophilus Okah is the CEO of Digital Network Savvy, he is a skilled digital marketing leader specializing in content, PPC, Facebook and Google Ads. With expertise in website development and blockchain, he crafts engaging campaigns and innovative digital solutions. His strategic, tech-driven approach empowers businesses to maximize their online potential through data and creativity.

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