Asana Customer Support Review with Pros and Cons 2024 - Digital Network Savvy

Asana Review 2024 – Customer Support with Pros and Cons

OVERALL RATINGS

4.6/5
4.5
Asana is a web-based project management tool designed to assist businesses in organizing their projects, assignments, and operational processes.

Best use cases?

Price

Starting at $10.99 per month

Our Verdict

Asana stands out as the top choice for teams looking to efficiently handle a wide range of tasks. Its extensive features and adaptability makes it a valuable investment for teams.

Asana Overview

Asana, founded in 2008 by Facebook co-founder Dustin Moskovitz and engineer Justin Rosenstein, has blossomed into a work management juggernaut, boasting a valuation of nearly $5 billion and serving over 139,000 paying customers. This cloud-based platform is a versatile toolkit, encompassing project and task management, team collaboration, and productivity enhancements.

Asana plays a pivotal role by facilitating seamless communication among remote team members, integrating data from third-party applications, and automating critical business processes. 

While Asana excels in tracking tasks, workflows, and specific project types, it should not be confused with a full-fledged project management platform. It lacks certain features like resource management and budget tracking.

In this review, I’ll explore Asana’s features and pricing intricacies to assist you in making an informed decision about whether Asana is the ideal project management tool for your team. Let’s dive in!

Asana Feature Images

Is Asana the Right Choice for Your Business?

Before delving into the nitty-gritty of Asana, it’s crucial to determine whether it’s the right fit for your business. As an experienced project manager, you understand that each organization has unique needs. Asana caters to a broad spectrum of businesses, from startups to enterprises, and its adaptability is one of its greatest strengths.

Asana is ideal for you if:

  • You require a comprehensive solution for task management, team collaboration, and project tracking.
  • You value an intuitive and user-friendly interface that minimizes the learning curve.
  • Your team needs a centralized hub for communication, document sharing, and file storage.
  • You want to improve transparency, accountability, and overall project efficiency.

Conversely, Asana may not be the best fit if:

  • You have a smaller team or simpler projects, as Asana’s extensive feature set can be more complex than necessary.
  • Budget constraints are a concern, as Asana’s pricing may be relatively high for larger teams or organizations.
  • Your team frequently works without an internet connection, as Asana’s offline capabilities are somewhat limited.

However, if you’re seeking highly specialized features or have a limited budget, you might want to explore other options like ClickUp, Teamwork, or Trello. It’s essential to assess your specific requirements before diving into Asana.

Asana Pros and Cons

Asana Tiered Plans and Pricing

Asana Review Plans and Pricing - Digital Network Savvy

Asana’s pricing structure offers a range of options to suit diverse business needs.


The Personal plan, which is the free tier, accommodates up to 10 collaborators, ideal for freelancers and individuals.


The Starter plan, priced at $13.49 per user monthly or $10.99 per month in annual billing. This plan is suited for small and mid-sized teams with additional project management features.


The Advance plan, costing $30.49 per user monthly or $24.99 per month in annual billing. This plan targets growing teams and large organizations, providing advanced tools for project tracking and customization.

Asana Review Enterprice Plans and Pricing - Digital Network Savvy

Asana also offers an Enterprise plan tailored for large enterprises, featuring specialized functionalities and 24/7 support, with pricing available upon contacting the sales team.

 

Asana Core Feature Ratings

Ease of Use

4.5/5
Asana’s user-friendly interface and comprehensive documentation simplifies users learning curve. This enables users to become more comfortable with it over time. For those seeking a swift start, the self-paced Asana Academy course is a valuable resource.

Pre-Designed Templates

4.5/5

Asana offers a selection of pre-designed templates, covering a range of areas from marketing projects to product development. These templates empower users to dive right into their tasks with minimal to no upfront preparation.

Task Prioritization and Scheduler

4.5/5

Asana’s task prioritization and scheduling functionality allows users to create, schedule, and rank tasks using various formats, including Gantt charts, task lists, and Kanban boards. This flexibility enables you to monitor your projects and teams in a manner that suits your preferences.

Team Calendar

4.5/5

Asana provides a shared team calendar for immediate access and real-time collaboration. Whether you need a long-term view of your project, you and your team can conveniently view and make modifications to the calendar.

Advanced Search and Reports

4.5/5

Asana boasts impressive advanced search capabilities. When conducting a top-level query for a term, users can specify whether they are seeking tasks or conversations. Default search fields include options like “Assigned to,” “In Projects,” and “Followed By.” Moreover, users can refine their search by specifying criteria such as the presence of attachments, task completion status, and due dates.

Privacy and Security 

4.5/5

Asana ensures secure connections to its platform by employing the TLS 1.1 protocol and stores its data in Amazon’s “SSAE 16 audited data centers” within the United States. As part of its security measures, Asana operates a bug bounty program that encourages the reporting of service vulnerabilities. 

The company has undergone independent SOC 2 Type I and Type II audits, affirming the validation of its security practices by a third-party assessor. Similar to Slack, users can monitor Asana’s operational status through an online dashboard.

Customer Service and Support 

4.5/5

Asana offers a range of support resources, including detailed how-to guides, a vibrant community forum, and an extensive Academy. The Academy features interactive courses, training sessions, and webinars led by the Customer Success team. For quick answers to basic inquiries, a chatbot is available. If your issue is more intricate, the system can create a support ticket, ensuring you have the opportunity to speak with a dedicated customer support agent. 

OVERALL RATINGS

4.4/5
4.5

Asana shines as a valuable tool for seamlessly managing intricate projects, especially for teams that prioritize collaboration and flexibility.

My Verdict on Asana: Do I Recommend It?

Asana, a sophisticated project management tool, strikes a balance between functionality and user experience. It caters to businesses of all sizes, streamlining project tracking and collaboration, eliminating the need for endless meetings and emails.

Our review highlights Asana’s flexible features, including customizable templates and multiple project views, providing adaptability to diverse project needs. Robust collaboration tools enable real-time task assignment and progress tracking.

While Asana offers a free plan, some businesses might require the advanced features available in the paid plans. Overall, Asana is a powerful, efficient project management tool suitable for teams valuing collaboration and flexibility. Want to get started with Asana? Checkout the free plan now!

Asana Alternatives

4/5
4.5/5
4.5/5

Asana Frequently Asked Questions (FAQs)

Is Asana secure for handling sensitive data?

Asana prioritizes security and provides advanced security features in their Enterprise plan to safeguard sensitive data, making it a viable choice for businesses with heightened security requirements.

Can I integrate Asana with other tools?

Certainly! Asana provides a broad array of integrations, allowing seamless connectivity with popular apps and tools to enhance your workflow.

Is Asana suitable for small businesses?

Yes, Asana is well-suited for small businesses, offering a variety of plans to accommodate different team sizes and needs.

Theophilus Okah
Theophilus Okah

Theophilus Okah is the CEO of Digital Network Savvy, he is a skilled digital marketing leader specializing in content, PPC, Facebook and Google Ads. With expertise in website development and blockchain, he crafts engaging campaigns and innovative digital solutions. His strategic, tech-driven approach empowers businesses to maximize their online potential through data and creativity.

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