Moosend - Digital Network Savvy 1

Moosend Review 2024 – Customer Support Review with Pros and Cons

OVERALL RATINGS

4/5
4.0
Moosend, a simple email marketing platform, is budget-friendly and ideal for small businesses, offering user-friendliness without hefty costs.

Best use cases?

Price

Starting at $5.60 per month for 500 subcribers

Our Verdict

Moosend impresses with user-friendly features, affordability, and a free trial. Despite limitations, its drag-and-drop editor and diverse templates make it a top choice for effective email marketing campaigns.

Moosend Overview

Moosend is an affordable email automation platform with lots of features. in this review I will hightlight why Moosend is a great choice for businesses of any size.

You can send unlimited emails starting at just $5.60 per month. Moosend promises simplicity without sacrificing advanced features. It’s not your average email marketing platform. It’s a powerful tool that claims to be the easiest solution available. It offers advanced tools like AI-powered optimization, sophisticated workflow building, and ‘hyper-personalization.’

But that’s not all! Moosend goes beyond the basics and gives users everything they need. You can create newsletters, set up automated processes, manage entire email campaigns, and even get help with landing pages, subscription forms, CRM tools, and detailed reporting and analytics.

Moosend Feature Images

While Moosend is affordable, it doesn’t skimp on top-notch features. In this review, we’ll explore all the details, and pricing structures, and provide alternatives for those who are still undecided.

Every hero has a weakness, and Moosend’s might be its customer service experience. But don’t worry, our blog review will help you navigate any potential issues and make the most of this amazing email marketing service.

So get ready for a thorough exploration of Moosend’s strengths, weaknesses, and whether this cow-themed email marketing service is right for your business. Stay tuned for insights, tips, and a deep analysis that will empower your email marketing efforts!

Is Moosend the Right Choice for Your Business?

Once upon a time, there was a super cool tool called Moosend. A person, just like you, tried it out and was totally impressed!

They didn’t expect much because it’s not too expensive, but oh boy, it blew their mind! Moosend turned out to be one of the best email heroes out there. It’s easy to use, has awesome features, and you get a lot for your money.

The person giving it a go was over the moon about how great it is. From being user-friendly to having all the cool features, Moosend aced it in everything – sending emails, making things personal with its magic powers, and having super stylish templates.

But hey, every story has a little hiccup. The person wished there was a forever free plan, and if you’re dreaming of an all-in-one solution with a website builder, Moosend might not be your knight in shining armor.

But, if you already have a website castle, Moosend is like the friendly wizard who doesn’t give you stuff you don’t need. And guess what? You can try it risk-free, like getting a free taste of ice cream before deciding. 

Want to try moosend for free? Moosend might become your new best friend in the marketing kingdom!

Moosend Pros and Cons

Moosend Tiered Plans and Pricing

Moosend Plans and Pricing - Digital Network Savvy

For just $5.60 a month, Moosend beckons businesses to unravel the magic of its Pro plan, offering unlimited emails and a host of exciting features.

👉 Free Trial: Begin your Moosend adventure with a 30-day Free Trial, accommodating up to 1,000 subscribers. No credit card required – it’s a risk-free journey into the world of unlimited possibilities!

🚀 Pro Plan: The Pro plan starts at a mere $5.60/month, growing gracefully with your subscriber list. At $15.20/month for 2,000 subscribers, indulge in the complete package – unlimited emails, landing pages, transactional emails, and a fantastic team of 5 members.

💼 Enterprise: For the big players with grand requirements, Moosend extends an invitation to discuss a tailor-made Enterprise plan. This VIP experience includes dedicated support, premium features, and a formidable squad of 10+ team members.

💳 Pay-as-You-Go Perk: Commitment not your cup of tea? Moosend presents a pay-as-you-go option. Acquire credits, starting at $420 for 350,000 email credits. Perfect for occasional senders seeking ultimate control and freedom!

🤔 No Refund Riddle: While refunds might not be in the cards, the Free Trial allows you to test the waters. Cancelling your account involves a chat with support, taking a couple of days. Yet, with the generosity of the free plan, the absence of landing pages and phone support may not be deeply felt.

Moosend Core Feature Ratings

Choice and Flexibility of Template Designs:

4.5/5

Moosend boasts over 70 customizable email newsletter templates, categorized for user convenience. An interesting feature allows easy importing of professional photos from Unsplash into templates.

Editor:

4.5/5

In Moosend’s drag-and-drop email builder, users can establish default settings for various elements, from text to buttons. The editor includes essential content elements such as video, countdown timers, and product integrations. Following the update, Moosend introduced 10 new, aesthetically pleasing email templates. Notably, users can seamlessly add their HTML code and include a plain text version.

Email Type:

4.5/5

The platform supports various email types, including classic newsletters, autoresponders, A/B testing, recurring newsletters, and automated workflows. However, SMS marketing is notably absent.

Personalization:

4.5/5

Moosend empowers users to personalize their email campaigns by adding custom fields to the subject line and email body.

EASE OF USE

4.5/5

Moosend presents 18 marketing automation templates, complemented by a well-designed visual automation builder that outshines the newsletter editor.

Email Marketing Automation:

4.5/5

DreamHost’s control panel has a modern and sleek design, featuring easy access to all options from the left sidebar. Unlike cPanel-based interfaces, it showcases a unique design. However, some users may notice the absence of a few advanced options that they might be accustomed to.

List Management:

4.5/5

Users can import contacts through various methods, including .TXT, .CSV, Excel, manual entry, copy/paste, or integration with Google Contacts or Salesforce. The platform facilitates copying subscribers to other lists and managing unsubscribes or deletions from single or all lists. Segmentation templates are available for efficient list management, and custom segments can be created.

Deliverability:

4.5/5

Moosend’s deliverability performance, as indicated by past email deliverability tests, has been average.

Teamwork/Collaboration:

4.5/5

Collaboration within email campaigns has received a boost, allowing teams to add comments to each other’s designs within the “comments” mode. This collaborative feature enables users to provide and respond to feedback, fostering a more streamlined team workflow.

Registration Forms/Opt-In & Opt-Out Process:

4.5/5

Moosend offers 11 responsive signup form templates that users can customize in the form builder. While this provides flexibility, the abundance of editing options might pose a slight challenge for users. Forms can be added by embedding HTML or connecting to the site for direct publishing.

Reports and Analysis:

4.5/5

Moosend’s reports are visually appealing and easy to interpret, covering crucial metrics such as open rates, click rates, unsubscribe rates, and bounces. Additionally, the platform provides data on devices, browsers, geolocation, email clients, and a click heatmap. Users with a linked Google Analytics account can seamlessly track link clicks from campaigns, and revenue tracking is also available.

Bounce Management:

4.5/5

Bounces are visible in reports, with hard bounces automatically added to a suppression list.

Spam- and Design-Testing:

4.5/5

Moosend offers free spam and design testing, evaluating emails for adherence to major email client spam filters and providing improvement suggestions.

Languages:

4.5/5

The platform is available in seven languages, enhancing accessibility for a diverse user base.

Blocklist:

4.5/5

Moosend utilizes a ‘suppression list,’ automatically including hard bounces and complaints, and users can manually upload and export contacts to this list.

Storage Available for Data and Images:

4.5/5

Unfortunately, there is no centralized storage area for images, and details about available storage for data and images are unavailable.

Authentication:

4.5/5

Moosend ensures secure email transmission through SPF, DKIM, and DMARC authentication.

Own Domain:

4.5/5

Users have the option to use their own domain within the Moosend platform.

Different Levels of Account Access:

4.5/5

Moosend offers six different options for account access, each providing varying levels of permissions and control.

Integrations:

4.5/5

While the integration list is relatively thin, comprising 18 options, it includes major CRMs. Notably, there is room for improvement, particularly in terms of website and ecommerce builder integrations.

Landing Page Builder:

4.5/5

Moosend’s landing page builder features mobile-responsive templates that align with the design themes of email templates, ensuring consistent branding.

Customer Support:

4.5/5

Moosend boasts a detailed and up-to-date knowledge base, complemented by fast and helpful live chat support.

OVERALL RATINGS

4/5
4.0

Moosend offers a feature-rich email marketing platform with collaborative tools, 70+ templates, and automation, though usability may need improvement.

My Verdict on Moosend: Do I Recommend It?

Moosend is a good helper for emails, but there’s a little problem with the helper who talks to you. The customer service didn’t do so well. If you’re okay with chatting or doing things alone, Moosend is great. But there are other friends like ActiveCampaign, GetResponse, and Benchmark who might be a bit better.

There are so many cool things Moosend can do, like magic suggestions and fancy personalization. The email clothes (templates) are stylish too. But, okay, there’s a little sad part – no free forever plan, and no website builder.

Even though Moosend doesn’t have all the friends and fancy forms, it’s still cool for small businesses. It’s not too expensive, and you can do fancy things with it. Also, you won’t get any weird marks on your emails, which is awesome.

If you have a website already, Moosend is great because it’s not too much, not too little. Still not sure? Try it without giving your card. 

want to try moosend and see if it’s your friend?

Bottom line: Moosend is a good email friend, a bit shaky with customer service, but great for small businesses. Give Moosend a try and see if it’s your new email buddy.

Moosend Alternatives

4.5/5
4.5/5
4.5/5

Moosend Frequently Asked Questions (FAQs)

What are Moosend’s top competitors?

Moosend has cool friends like ActiveCampaign, GetResponse, and Benchmark. They are all good at emails, and they are our top three for a reason. They do everything well, including helping when you need it. But, Moosend’s support team had a little oopsie, and that’s why it’s not the very top friend.

How much does Moosend cost?

Good news! There’s a free plan that lets you send lots of emails to 1,000 friends forever. The cheapest paid plan is only $8 a month if you pay once a year. It gives you almost everything, and you can have up to 2,000 friends. If you have more friends, it’s not too expensive to get them on the list. The bigger the list, the more money you should be making, right?

Is Moosend legit?

Absolutely! Moosend is a legit email buddy. It’s here to help, and it’s not playing any tricks. Give it a try and see if it becomes your new email friend! 🚀

Theophilus Okah
Theophilus Okah

Theophilus Okah is the CEO of Digital Network Savvy, he is a skilled digital marketing leader specializing in content, PPC, Facebook and Google Ads. With expertise in website development and blockchain, he crafts engaging campaigns and innovative digital solutions. His strategic, tech-driven approach empowers businesses to maximize their online potential through data and creativity.

Articles: 61

One comment

Leave a Reply

Your email address will not be published. Required fields are marked *